Although high tench tools such as this video conferencing pack-
age from Teliris (2011) are becoming more important in the
workplace, the heart of technical communication remains what
it has always been: communicating with people. All technical-
communication documents—whether e-mails, reports, Web sites, or
any of a dozen other forms—are meant to help people learn, carry out
tasks, and make decisions. This book is about the process of finding
and creating technical information and communicating it to others.
Employers in every industry stress the importance of commu-
nication skills. A study of over 400 U.S. companies, which together
employ 2 million people, found that almost all of them felt that
the following skills are “very important” for new college graduates.
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